Vyomcore
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Vyomcore
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Project case study
A clinic enquiry assistant that handles patient questions, appointment interest, service selection, and basic follow-up — automatically, 24 hours a day.
The problem
Most small dental clinics in India have the same issue — patients enquire on WhatsApp, ask about fees or timings, and then never hear back quickly enough. The doctor is busy with patients, the receptionist is handling the front desk, and by the time someone replies, the patient has already called another clinic.
There is no system. Enquiries come in at all hours, reminders are done manually, and there is no way to know which patients followed up and which ones dropped off.
Before — what the clinic faces daily
After — what changes with the chatbot
How the chatbot works
The whole flow is on WhatsApp. No app to download, no form to fill on a website. Patients interact the same way they text anyone — it just feels instant and organised.
They type "Hi" or click the WhatsApp link on the clinic's Google listing or website. The bot replies instantly with a greeting and a menu of options.
Options like: Check fees, Book appointment, Ask about a treatment, Clinic timings. The patient just taps a button — no typing needed.
For general questions, the bot answers directly. For appointments, it collects the patient's name, preferred date, and concern — then sends it to the clinic.
The doctor or receptionist receives a formatted WhatsApp message with patient name, contact, and appointment request — ready to confirm or reschedule.
An automatic message is sent to the patient reminding them of their appointment time — reducing no-shows significantly.
Live demo
This is what a patient sees when they message the clinic on WhatsApp. The bot handles the entire first interaction without any human involvement.
The entire flow above happens automatically — no receptionist involved. The clinic only steps in to confirm the final appointment.
This means the clinic can capture patient interest at 10pm, midnight, or early morning — hours when they are not available to reply manually.
Business impact
Based on a typical small dental clinic handling 15–20 enquiries per day.
What Vyomcore built
This is a concept build we created to demonstrate what we can deliver for any dental or healthcare clinic.
Full conversation design — greeting, menu, appointment collection, and auto-reply for common questions like fees and timings.
Every patient enquiry is saved automatically — name, contact, interest, and timestamp — so nothing is lost.
Automatic WhatsApp reminder sent to the patient 1 day before their appointment to reduce no-shows.
Formatted summary message sent to the clinic's WhatsApp number whenever a new appointment request comes in.
Every clinic that wants to grow needs one thing — a system that never misses a patient. Tell us about your clinic and we will show you exactly what that looks like for you.
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